Policies

Welcome

Thank you for visiting Küla, please have a look around....

Payment

We accept paypal, because we think it's safest and speediest, we want to get your order to you as soon as possible so please pay at the time of purchase. If your payment isn't received within 3 days of placing your order, we will have to cancel your order.

Shipping

Your order will normally be shipped the same or next working day. We will always try and post orders out as soon as possible.

UK delivery is by first class Royal Mail.

International delivery is by airmail and cannot be upgraded.

Please allow 3-4 working days for delivery in the UK, and 12 working days for international delivery.

We will send an email to advise when we have posted your order.

Sometimes things do go wrong with delivery which are out of our control... if you have not received your item within six working days (UK) of us posting it then please get in touch. For international deliveries please allow 15 working days.

Refunds and Exchanges

If for any reason you are unhappy with your purchase please contact us and we will be happy to make it right via refund or replacement.

Personalised products can not be refunded unless faulty.

Please contact us first before leaving negative feedback, as we will do all we can to resolve any dissatisfaction.

Küla are not responsible for errors on the part of the customer.

Seller Information

Küla, Tate Suite 9, 16 Connect Business Village, Derby Road, Liverpool L5 9PR